Support & FAQs

01

How do I add my pet's health records?

Adding health records in Pasiko is simple and organized. Navigate to your pet's profile and tap the health timeline to get started.

check_circle Go to the Companions tab and select your pet
check_circle Tap Health Timeline to view all records
check_circle Tap the + button to add a new health event
check_circle Choose the type: vaccination, surgery, medication, lab result, or note
check_circle Fill in the details and optionally upload a certificate or document

02

Is my pet's data shared with third parties?

We take data privacy very seriously. Your pet's health information is encrypted and stored securely. We do not sell your personal or medical data to advertisers or third parties. You have full control over who sees your data. Veterinarians can only access your pet's records if you explicitly invite them using a unique invite code.

03

Can I use Pasiko Pro for multiple pets?

Absolutely! Pasiko Pro is designed for multi-pet households.

check_circle Free plan: 1 pet profile with basic features
check_circle Pro plan: unlimited pet profiles
check_circle Full document vault and travel planning for all pets
check_circle Shared family access so all caregivers stay updated
check_circle Pro subscription is per account, not per pet

04

How do I cancel my subscription?

Pasiko Pro subscriptions are managed through Apple's App Store. To cancel:

check_circle Open your iPhone Settings
check_circle Tap your Apple ID at the top
check_circle Go to Subscriptions
check_circle Find Pasiko Pro and tap Cancel Subscription
check_circle You'll retain Pro features until the end of your current billing period

05

How do I connect with my veterinarian?

Pasiko lets you communicate directly with veterinarians who use Pasiko Vets.

check_circle Go to Settings and create a Vet Invite Code
check_circle Share the code with your veterinarian
check_circle Once they redeem it, they can view your pet's health records
check_circle You can message them, request appointments, and receive health updates
check_circle You can revoke access at any time from Settings

06

How do I delete my account and data?

You have full control over your data. To delete your account:

check_circle Go to Settings in the app
check_circle Tap Delete Account and confirm
check_circle Your personal data, pet records, and documents are permanently deleted within 30 days
check_circle Community posts are anonymized
check_circle Backups are purged within 90 days
warning Note: Deleting the app does NOT delete your account — you must use the in-app option or email support@pasiko.app