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1. Data Controller
Who is responsible for your data
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1. Data Controller
Who is responsible for your data
Pasiko is the data controller responsible for your personal information. Contact us at: privacy@pasiko.app.
If you are located in the European Economic Area (EEA), you have the right to lodge a complaint with your local data protection supervisory authority.
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2. Information We Collect
What data we gather and how
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2. Information We Collect
What data we gather and how
Personal Information (provided by you)
- Account data: name, email address, password (encrypted)
- Profile data: phone number, date of birth, physical address, city, postal code, country
- Emergency contact: name and phone number
- Profile photo (optional)
Pet Information
- Pet profiles: name, species, breed, date of birth, weight, gender, color, microchip number, allergies, and chronic conditions
- Health records: vaccination history, medical events, vet visit logs, lab results, and medication schedules
- Documents: scanned or uploaded health certificates, insurance papers, and other pet-related documents
- Pet photos
Automatically Collected Data
- Device information: device model, operating system version, unique device identifiers
- Usage data: features accessed, session duration, interactions, and crash reports
- IP address and general network information
Location Data
- Precise location: used to find nearby veterinary clinics
- Location data is collected only when you grant permission and only while using the relevant features
Camera and Photo Library
- Camera access is used solely for scanning pet documents and health records
- Photos are accessed only when you choose to upload pet photos or profile pictures
Community Content
- Forum posts, comments, and interactions you create in the community section
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3. How We Use Your Information
Purposes for processing your data
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3. How We Use Your Information
Purposes for processing your data
- Providing the Service: managing your account, storing pet records, scheduling medication reminders, and enabling vet search and community features
- Personalization: tailoring the app experience based on your location, preferences, and pet profiles
- Communications: sending medication reminders, vet visit alerts, and important account-related messages
- Safety and moderation: reviewing reports, enforcing community guidelines, and preventing abuse
- Improvement: analyzing usage patterns to improve app features
- Security: detecting and preventing fraud and unauthorized access
shield We never sell your personal data. We never use your pet health records, medical data, or family sharing data to target ads.
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4. Legal Basis for Processing (GDPR)
Our lawful grounds for data processing
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4. Legal Basis for Processing (GDPR)
Our lawful grounds for data processing
- Performance of a contract (Article 6(1)(b) GDPR)
- Consent — for location data, camera access, push notifications (Article 6(1)(a) GDPR)
- Legitimate interests — for analytics, security, fraud prevention (Article 6(1)(f) GDPR)
- Legal obligation (Article 6(1)(c) GDPR)
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5. How We Share Your Information
When and with whom we share data
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5. How We Share Your Information
When and with whom we share data
We do NOT sell your personal information.
We may share data with:
- Service providers: cloud hosting, analytics, push notification delivery, map and location data providers
- Advertising partners: Google AdMob serves ads in the free tier (see box below)
- Family sharing: pet data shared with users you explicitly invite
- Community: posts, comments, and display name visible to other users
- Legal requirements: if required by law or to protect rights and safety
- Business transfers: in the event of a merger or acquisition
campaign Advertising through Google AdMob
To keep Pasiko free, we serve ads through Google AdMob on the Dashboard and Community feed. Pasiko Pro subscribers never see ads.
Data Google AdMob may receive:
- Your device's advertising identifier (IDFA) — only if you grant App Tracking Transparency permission on iOS.
- General device information: device model, operating system version, language, and approximate (city-level) location.
- Your interactions with ads (impressions and taps).
What we never share with ad partners:
- Pet health records, vaccinations, medications, or vet visit history.
- Family sharing data or invite codes.
- Messages with your vet.
- Your name, email, phone, or address.
You can control ad personalization:
- iOS Settings → Privacy & Security → Tracking → Pasiko: deny to stop advertising ID sharing.
- Pasiko → Settings → About → Ad Privacy Choices (visible to EU, UK, and other regulated users): revisit consent preferences at any time.
- Subscribe to Pasiko Pro to remove all ads.
For full details on how AdMob processes data, see the Google Privacy & Terms page.
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6. Data Retention
How long we keep your data
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6. Data Retention
How long we keep your data
- Personal data: deleted within 30 days of account deletion
- Pet records and documents: deleted within 30 days
- Community posts: anonymized but retained for discussion integrity
- Backups: purged within 90 days
- Legal compliance data: retained up to 2 years
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7. Data Security
How we protect your information
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7. Data Security
How we protect your information
We implement industry-standard measures including:
- Encryption in transit (TLS)
- Encryption at rest
- Access controls
- Secure authentication
- Regular security audits
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8. Your Rights
Control over your personal data
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8. Your Rights
Control over your personal data
All Users
Access, correction, deletion, data export, withdraw consent.
EEA/UK Residents (GDPR)
Right to restriction, portability, objection, complaint to supervisory authority.
California Residents (CCPA)
Right to know, delete, opt out of sale (we do NOT sell data), non-discrimination.
Contact privacy@pasiko.app to exercise your rights. We respond within 30 days.
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9. Account Deletion
How to delete your account and data
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9. Account Deletion
How to delete your account and data
Delete your account via Settings > Delete Account in the app. Your personal data, pet records, and documents are permanently deleted within 30 days. Community posts are anonymized. Backups are purged within 90 days.
warning Deleting the app does NOT delete your account. Use the in-app feature or email support@pasiko.app.
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10. Children's Privacy
Age restrictions and protections
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10. Children's Privacy
Age restrictions and protections
Pasiko is not directed to children under 16. We do not knowingly collect personal information from children under 16.
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11. International Data Transfers
Cross-border data handling
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11. International Data Transfers
Cross-border data handling
Pasiko operates from Türkiye. Data may be transferred internationally with safeguards including Standard Contractual Clauses (SCCs) and Data Processing Agreements.
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12. Changes to This Policy
How we notify you of updates
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12. Changes to This Policy
How we notify you of updates
We will notify you at least 14 days before material changes take effect. Continued use after the effective date constitutes acceptance.
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13. Contact Us
Get in touch with our privacy team
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13. Contact Us
Get in touch with our privacy team
Have questions about your privacy?
Our dedicated privacy team is here to help you understand how your data is protected.
mail Contact Privacy Team